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Virtual
September 25-26, 2023
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Tuesday, September 26 • 11:15am - 11:45am
Using Istio to Build Better Service Level Objectives - Chris Dutra, JP Morgan

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One of the major tenants of Site Reliability Engineering is the usage of service level objectives (SLOs) to better understand customer and user expectations. However, massively distributed systems can (and will) lead to blind spots in SLO generation and adherence, which can delay detection and mobilization times in an organization’s incident response. One will find that not all SLOs are equal, and “customers” in service to service configurations can take on machine form. This presentation offers best practices for utilizing Istio telemetry and observability to best make use of constructing SLOs. We'll cover two use cases - traditional metrics and distributed tracing - and how in conjunction they can offer a clear, data-driven approach to managing the reliability of large-scale distributed platforms and applications.
Speakers
avatar for Chris Dutra

Chris Dutra

Executive Director, Markets SRE Lead, JP Morgan
Chris is the Site Reliability Engineering lead for the Markets division of the Corporate & Investment Bank at JP Morgan. His current focus is on the reliability of the high-performing compute (HPC) platforms and modernization of systems into public cloud. Prior to JPMC, Chris has... Read More →

Tuesday September 26, 2023 11:15am - 11:45am EDT
Virtual
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